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Information for Purchasers

Consistent / Short Lead-times:

Prince offers a wide range of standard hydraulic cylinders, pumps and directional control valves that are stocked for immediate shipment from our warehouse. For configured standards we can produce many items in <1 week and for custom products we consistently run between 4 and 7 weeks depending upon the product line.

Price stability:

Standard product prices are published annually on November 1 and are good through October 31 the following year. In addition we recognize that customers desire price stability on their custom products which is why when we quote these items we will offer pricing effective for 12 months. Though some exceptions may apply, we understand the importance pricing plays and we take price stability very seriously.

Quality:

High quality is often assumed; however, at Prince we do not take this for granted. We have developed processes and deployed tools used during the manufacturing process to capture numerous key characteristics aimed at detecting issues early in the manufacturing process; thus, preventing downstream failures. These tools and processes not only ensure our customers receive high-quality and long-lasting products; they also reduce re-work, minimize scrap, and increase our overall manufacturing efficiency.

Service & Support:

At Prince we are here to assist you and when calling us you’ll be greeting by real person who is knowledgeable and empowered to handle any situation that arises. You can trust that you’re dealing with professionals that care. We also have a direct sales force (we don’t use Reps) because we understand the importance of getting someone direct from the factory to help bring value to your company.

On-Line Tools:

Prince offers a comprehensive suite of on-line tools that provide 24x7 capabilities you need to run your business. We want to empower our customers with useful tools that make their jobs easier. The following capabilities are currently available on line.

  • Customer Information Center (CIC):  Where you can track shipments, view open orders, print / email invoices, and view custom inventory of the product we manufacture for you.
  • On-line Order Entry:   Customers have the ability to enter orders online at your convenience.
  • EDI:  Prince does have EDI capabilities for those customers wanting to process orders, shipments, and invoices utilizing this technology. 
  • On-line Inventory:  We make it easy for you to verify what you want is in our warehouse by giving you real-time access to check on product availability. We also allow you a look into our MRP system. If a product is not in stock you can see based on MRP when it will hit our warehouse and many times this is much sooner than standard lead time.
  • On-line Parts Manuals:  Virtually every standard product that Prince manufactures has a Parts Manual available on line.  These manuals are extremely useful and even contain part numbers for repair parts, seal kits, etc.
CLICK HERE TO GET STARTED USING OUR ONLINE TOOLS
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